Consultation & System Design
Concept, workflow, site, volume, integrations, network, payments, hardware, and growth requirements.
IMPLEMENTATION AND SUPPORT
The system is the beginning, not the whole job.
Microsan plans, configures, installs, trains, supports, and expands restaurant and retail technology across its operating life.
PROJECT LIFECYCLE
From requirements through years of daily use.
Configuration & Deployment
Menu and database build, hardware staging, interfaces, payment configuration, installation, testing, and cutover.
Training & Go-Live
Role-based training, operational testing, launch support, issue triage, and stabilization.
Remote & Onsite Service
Technical assistance, incident diagnosis, hardware service, replacement, and escalation.
Integrations & Expansion
Online ordering, payments, kitchen, loyalty, reporting, new locations, and new workflows.
Lifecycle Planning
Updates, security, end-of-life planning, hardware refresh, platform migration, and continuity.
SUPPORT PHILOSOPHY
Diagnose the cause, not merely silence the symptom.
Restaurant technology problems cross software, hardware, network, payment, configuration, and third-party boundaries. Microsan coordinates diagnosis and resolution across those layers.
- Seven-day support coverage
- Remote diagnosis
- Onsite field service
- Vendor coordination
- Configuration assistance
- Preventive planning
Need immediate technical help?
Call 631.244.9200. Existing customers can also launch remote support tools when directed by a technician.
Open Support CenterSERVICE TOOLS
Support links now live under Services.
The same support actions remain available under Services so customers can reach remote support, monitoring, and payment options quickly.
SimpleHelp Remote Support
Launch the Microsan remote support client when requested by a technician.
Open SimpleHelpVigilix
Secure remote monitoring and access for supported systems.
Open VigilixMake a Payment
Use the secure payment link supplied on your invoice or open the payment options page.
Payment OptionsVIDEO SURVEILLANCE
Remote Eyes links transaction activity to footage.
Video surveillance support is now available through the Services menu while the primary product name remains Remote Eyes.
- Void and discount review
- Cash handling investigation
- Remote store checks
- Incident documentation
