SimpleHelp Remote Support
Launch the Microsan remote support client when requested by a technician.
Open SimpleHelpCUSTOMER SUPPORT
Get the right support path quickly.
For technical or immediate support, call Microsan. Remote access tools are available below when directed by a technician.
Vigilix
Secure remote monitoring and access for supported systems.
Open VigilixMake a Payment
Use the secure payment link supplied on your invoice or open the payment page.
Payment OptionsBEFORE YOU CALL
Useful information speeds diagnosis.
- Location and workstation number
- Exact error message
- Time the problem started
- Whether one or all devices are affected
- Recent changes or outages
- Best onsite contact
Pause before restarting multiple systems.
A broad restart can erase useful evidence and interrupt additional services. Call first when the impact is unclear.
SECURITY AND LIFECYCLE
Keep operating systems, payment components, and access tools supported.
Support requirements vary by platform, software version, hardware generation, and payment environment. Contact Microsan for the current support status applicable to your system.
Payment security: Never send full card numbers, passwords, or remote-access credentials through email or the public contact form.